Terms and Conditions

These Terms and Conditions apply to all purchases made through the website of Farm Sisters, reachable at info@thefarmsistser.com.

1. APPLICABILITY

By accessing our website or placing an order with Farm Sisters, you agree to these Terms and Conditions.

2. PRODUCT INFORMATION

We make every reasonable effort to accurately describe our products and provide complete and up-to-date information. However, typographical errors, inaccuracies, or minor differences in colour and appearance may occur.

Product colours may vary slightly depending on lighting, photography, and the settings of the device used to view our website.

3. ORDERING AND PAYMENT

Orders are processed once full payment has been received.

Available payment methods may vary depending on the customer’s country or location. Customers are responsible for checking which payment options are available during checkout.

4. PROCESSING AND DELIVERY

Processing time: 1–3 business days
Shipping time: 3–7 business days, depending on the destination

Orders are prepared and dispatched using our designated fulfilment and delivery partners.

Delivery times are estimates and cannot be guaranteed. Delays may occur due to circumstances outside our control, including carrier delays, customs procedures, public holidays, weather conditions, or incorrect delivery information.

Customers are responsible for providing a complete and accurate shipping address.

5. RETURNS AND CANCELLATIONS

Please refer to our separate Return and Refund Policy for all applicable terms regarding returns, refunds, exchanges, and cancellations.

6. LIABILITY

Farm Sisters is not responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.

We are not responsible for loss or damage after tracking information confirms that an order has been delivered to the address provided during checkout.

7. INTELLECTUAL PROPERTY

All content published on the Farm Sisters website, including texts, photographs, graphics, designs, logos, and other materials, is owned by or licensed to Farm Sisters.

This content may not be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

8. COMPLAINTS PROCEDURE

Complaints can be submitted in writing via info@thefarmsistser.com.

Please include your full name, order number, and a clear description of the complaint. We aim to respond within five business days.

9. GOVERNING LAW

These Terms and Conditions are governed by the applicable laws of the jurisdiction in which Farm Sisters operates, subject to any mandatory consumer protection laws that apply.

Any mandatory consumer protection rights that apply in the customer’s country or region of residence remain unaffected.