Return and Refund

At Farm Sisters, we aim to keep our customers satisfied. If you wish to return a product, this policy explains our return and refund process clearly.

Order Cancellations

• Once an order has been placed, it can only be canceled upon payment of a $10 order processing fee.

• If a cancellation is approved, the $10 fee will be deducted and the remaining order amount will be refunded to the original payment method.

• Once an order has been shipped, cancellation is no longer possible and the return policy applies.

Conditions for Returns

• You may only register a return after you have received the item.

• Return shipping costs are the customer’s responsibility.

• Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags attached.

• Trying on an item is allowed; wearing or using it beyond this is not.

• Ordering multiple sizes with the intention of returning part of the order is not permitted.

• To help us continue offering significant discounts during our sale events, sale items can only be returned for store credit. Refunds to the original payment method are not available for discounted purchases.

Return Process

1. Register your return by emailing info@thefarmsistser.com within 30 days of receiving your item.

2. Our customer service team will provide you with the appropriate return instructions and return address.

3. Ship the item to the provided return address at your own expense.

4. We strongly recommend using a shipping method with tracking and keeping your proof of shipment until your return has been processed.

Refunds
After the returned item has been received and its condition has been approved, eligible refunds will be processed within 30 days via the original payment method. Sale items are subject to the store-credit conditions outlined above.

Liability

• We are not responsible for packages that tracking confirms were delivered to the address provided with the order.

• Customers are responsible for ensuring that their shipping information is correct when placing an order.

• Address errors must be reported within 24 hours of placing the order.

Contact
For questions about returns or refunds, contact info@thefarmsistser.com.